Business phone service is a way of communication between business partners using phone calls and text messages. While consumers have largely dumped their traditional phone connections in favor of multi-functional smart phone devices, desktop phones continue to be a business necessity.
Are you looking for the best business phone service for your online business? Adding a phone service can help you efficiently manage calls with customers. Doing this (business phone service) will help to maintain good connection between the two parties.
Business phones are designed to handle the complex needs of businesses, like customer service calls and call routing to get calls to the right person, office telephone systems have capabilities beyond what you would find on a typical residential telephone service.
Benefits of business phone service
If you don’t have the plan to use phone service on your business, at the end of the merits of this service you will try any of the phone service you are about to read in this article. The following are some of the benefits of business phone service
Multiple lines: this allowing your business to speak with several customers at once. When many customers are on call, you will have no problem of attending to them.
Conference calling: This allows for more than two people to be on the same call, a great benefit for meetings, especially with remote workers
Voicemail: This aspect stores messages and makes retrieval possible, even when you’re away from the office. Don’t worry about that, the service will take care of it one
On-hold music or messages to let callers know that they are still on an active line
Automated features: like auto attendant that can answer the phone for you and direct callers to the appropriate extension.
Here are the lists of the best business phone service for small business
Mitel MiCloud Office is a UK-based business VoIP provider that hosts their service in the cloud. Their Essential plan starts at an affordable £3.63 ($4.79) per user per month, for a desk phone with basic capabilities and voicemail, which is fine for simple needs.
Their step up plan is the Premier plan that starts at £8.18 ($10.80) per user per month, and adds features including a fax inbox, SMS from a desktop app, a web portal, and parallel ringing. There is also the option of a mobile VoIP app on the higher tiered plan.
Phonecom is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, and others.
They include several European countries and Canada in their local call minutes which makes calling to those countries way cheaper. You can also integrate your business phone service to third-party CRM software like Salesforce and Zoho.
They have two types of pricing options pay per minute and unlimited. Pay per minute plans start from $12.99 per month and unlimited plans start from $22.99 per month.
PBX Phone Systems
PBX stands for private branch exchange, and it is essentially a private phone network for the office. It routes incoming and outgoing voice calls through the business’s phone lines and offers a variety of advanced features like call holding, routing to extensions, and conference calling, which are essential for doing business.
A PBX phone system is different from a standard multi-line phone system in that the call switching and routing does not occur directly through the phone unit, but rather is centralized.
This makes a PBX more easily scalable and often more cost-effective than a key system. A PBX system can also be hosted in the Cloud (called a host PBX or virtual PBX) and handle VoIP calls (called IP-PBX).
This is another popular phone service for businesses of all size. It is one of the most feature-rich business phone services on the market. It includes all the standard features you would need including call forwarding, caller ID, call waiting and transfer, share one line on multiple devices and users, and more.
Apart from that, it also comes with video meetings with screen sharing, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive web-based administration that makes it super easy to set up and manage your calls.
Their Essentials plan starts at $19.99 per month for each user (billed annually) and you can add up to 10 users. Other plans come at different pricing and features.
Vonage is an excellent business phone service with tons of features to make your business communication more effective. Apart from the standard cloud VOIP services, it uses Amazon Chime to integrate online meetings and video conferencing to their platform.
Vonage Business endeavors to use your current Internet to have a plug-and-play solution that does not require on-site installation, and offers a 14-day trial.
Their mobile plan starts at $19.99 per user every month but it is limited in features. The premium plan at $29.99 and advanced plan at $39.99 offer you the best combination of features and usage limits.